Part Time Supervisor at Build a Bear

A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success.

RESPONSIBILITIES: 

Bear Builder Role:

•    Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience

•    Actively engage with guests, demonstrating genuine enthusiasm for our brand

•    Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience

•    Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests

•    Strong team commitment; be dependable, engaged, and helpful

Floor Leader on Duty Role:

•    Be a role model to others in providing exceptional guest service to ensure a memorable experience

•    Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals

•    Model Experience First behaviors

•    Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations 

PREFERRED QUALIFICATIONS:

•    Build-A-Bear store associate experience 

BEHAVIORAL TRAITS FOR SUCCESS: 
•    Thrives in an Experience First environment

•    Connects with others to inspire results

•    Enjoys meeting and interacting with new people

•    Possesses a “How can I help” attitude

•    Strong desire to develop, train, and support others’ success  

•    Exercises good judgment in ambiguous situations

•    Displays strong initiative and self-direction

•    Thrives in a dynamic and changing environment

•    Able to remain calm when faced with challenging circumstances 

WORKING ENVIRONMENT:

•    Active retail store leadership requires the ability to sit, stand, and move around for duration of shift

YOUR PERFORMANCE WILL BE MEASURED ON:

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:
•    Decision-making, judgment, and execution

•    Ability to create an Experience First culture for guests and associates

•    Achievement of assigned goals

•    Consistent execution of operational standards  

•    Stakeholder feedback