SHOPS Monday-Friday: 9am – 8pm | Saturday: 9am - 7pm | Sunday: 11am - 5pm
RESTAURANTS Open until 10pm

SHOPS Monday-Friday: 9am – 8pm | Saturday: 9am - 7pm | Sunday: 11am - 5pm
RESTAURANTS Open until 10pm

My Centre: MK:

Team Support Manager - Night Shifts - Marks & Spenser

Marks & Spencer

Team Support Manager - Night Shifts - Marks & Spenser
Full Time

Key Accountabilities

  • Delivers great standards and service by putting the customer first
  • Acts on customer feedback to deliver improvement
  • Ensures the delivery of brilliant basics
  • Coach the team to deliver excellent standards of product presentation
  • Supports the delivery of plan A
  • Provides regular and timely feedback to line manager to support colleague performance
  • Supports with the training and coaching of colleagues maximising digital tools and channels
  • Identifies colleagues for recognition and celebrate success within the store
  • Provides feed back to BIG to improve colleague experience
  • Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action
  • Role models new ways of working through the use of digital tools
  • Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
  • Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
  • Maintains a safe and legal store environment
  • Supports visual merchandising updates across all launches, events and campaigns

Technical Skills/ Experience

  • Support the delivery of excellent customer service and KPI’s across the store
  • Good level of digital capability and can access and utilise relevant systems
  • Good knowledge of the commercial operation, brilliant basics and operational excellence
  • Current working knowledge of all VM principles
  • A good communicator with the ability to build relationships and work within a team
  • A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
  • Maintain high presentation standards, attention to detail and deliver on time, right first time
  • Interpret data relevant to the role
  • Demonstrates flexibility and adaptability to change