Client Service Coordinator at Loupe

Client Service Coordinator

Loupe, Milton Keynes

40 hours per week

Starting salary £24,168 per annum (£11.57 per hour) plus bonus and benefits, with opportunity to increase basic salary to £27,168 per annum following training & accreditations.

Being a Client Service Coordinator at our Loupe boutique will give you the chance to develop your administration and customer service career within a luxury retail environment, at the same time as being part of this new and exclusive brand.

The awards we’ve been given as an employer speak volumes about what it’s like to work here. They include the No. 6 position in the 100 Best Companies to Work For list and Retail’s Best Company to Work For, both in 2022. Best Companies also awarded us with their 3 star accreditation for the 17th year running, which reflects 'world class' levels of workplace engagement.

Working at Loupe also brings with it a whole host of rewards and benefits, including:

• Bonus scheme
• Regular incentives
• Outstanding staff discounts, which extend to your family & friends
• Recognised qualifications and study support
• Structured career progression toward a management role or one with more responsibility
• Wellbeing scheme
• Contributory Pension & Life Assurance
• And much more…

Main Responsibilities
Join us and you’ll be proud to be responsible for the administration of various systems in store whilst also offering first class support to your colleagues when looking after their clients.

To do this, you’ll be in touch with our clients over the phone and by email, taking the time to discuss all of their enquiries. You’ll support and build long term relationships with them, whilst gaining an understanding of their preferences, behaviours, and purchases.

Day to day, this could involve booking consultations, managing their expectations when it comes to incoming products and previously placed orders, and directing them with any new product sales enquires. It will also be up to you to maintain the clientelling system flawlessly.

Communication with our in store sales executives will be key to providing the best joined up in boutique service for our clients.

You will also manage our internal repairs and special orders systems meaning that on a regular basis you’ll drop clients a line to keep them updated on their goods.

When it comes to admin, you’ll treat it with the same importance as you do client service. You’ll spend time accurately entering data and organising paperwork, as well as supporting with stock and packaging audits, placing stationery orders and periodic reports.

You’ll be in continual contact with our central office, brand partners, watch servicing team and manufacturers, to make sure that we’re delivering to the highest standards, both in terms of quality and timeliness.

There may also be times that you will support in booking interviews, as well as helping to organise events for the brand.

The Ideal Candidate
Only candidates with truly exceptional, high-level client service skills find themselves at home, here at Loupe. We’re also look for the following qualities:

• A passion for jewellery and watches
• Proven experience of delivering impeccable administration standards
• Outstanding relationship-building skills & experience of delivering exceptional customer service
• Good numeracy skills
• Written and verbal communication skills that are second-to-none
• Adaptability to the changing needs of our clients
• Excellent organisational and planning skills
• The drive to achieve results
• A good level of IT knowledge, particularly MS Excel
• A track record of taking ownership and communicating clearly and fairly
• A friendly, flexible attitude
• Self-motivated
• Commitment to lead by example in a service orientated environment
• A flexible approach to your working week is essential due to the fast paced and changing nature of the role. A typical working week will be Monday to Friday however occasionally we may require you to work a Saturday instead of one of the days in the week.

If you also have experience in a luxury retail environment, then all the better.

About The Company
We are Loupe, a new modern luxury jewellery and watch boutique in Milton Keynes. Stocking the most sought-after brands such as Rolex and Hublot, our mission is to give clients luxuriously delightful experiences every time.

Owned by Beaverbrooks the Jewellers, Loupe brings together fine jewellery and luxury watches like never before.

We are a family business. And you can tell that when you get here. It feels like family.

From the very smallest details to the big important things. You will feel it in the warm and familiar way we talk to each other and you’ll feel it in the way we engage with the wider community, too.

As a company – we are true to our word. When we say we are going to do something, we go all out to do it. And every individual is truly valued.

Staying true to the family values upheld for over a century, Loupe lives the same core purpose of enriching lives, which simply means making a positive difference to the world we live in. Our clients, our colleagues and our communities.

We pride ourselves on the work we do for local communities. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £18.35m to over 750 charities since 2000.

Apply here

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