SHOPS Monday-Friday: 9am – 8pm | Saturday 9am - 7pm | Sunday 11am - 5pm
RESTAURANTS Open until 10pm

SHOPS Monday-Friday: 9am – 8pm | Saturday 9am - 7pm | Sunday 11am - 5pm
RESTAURANTS Open until 10pm

My Centre: MK:

Samsung Sales Positions

Samsung

Samsung Sales Positions

Samsung Sales Team 

1x 30hr position

2x 12hr position

1x6 position

 

Job Description

Who are we… we are Partner Retail Services, a part of the PJ Investment Group. Through this extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers’ journey. We partner with Samsung UK and operate the Samsung Experience Stores on the UK high street and online.

What can you expect in return for working for us? At the heart of everything we do are our people and as such we try to ensure PRS is the best place possible to work. This includes an always on engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives.

The PRS& Samsung Customer Service Advisor is accountable for delivering PRS& Samsung goals, through alignment with the PRS& Samsung brand and ethos, inspiring inspirational customer service, colleague and customer training compliance and execution while having an unswerving desire to introduce Samsung products that enrich customers connected lives through unrivalled interactions. The Customer Experience Expert will be based out of the Samsung Experience Store in Milton Keynes.

Responsible for:

Own development through internal training programs

  • Own knowledge of PRS& Samsung processes and systems and Product knowledge

Health & Safety

Customer Training, Customer Service, Customer Sales and Customers Device Repairs Store Standards

Evidencable Knowledge, Skills and Experience:

  • People focused
  • Communication skills (multiple spoken and written languages with English being your main language ideally)
  • The ability to prioritise workloads
  • The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you
  • Previous retail experience is ideal but not essential
  • Samsung eco system and a love for all things tech
  • Constantly challenges own knowledge and drives own learning

Deliverables

  • Great people interactions sing our Customer Engagement Model which leads to:

o Market leading NPS results o Market leading Mystery Shop results o Industry leading repair results

o Customers engaged with Samsung products via profitable sales

  • Customer 1-2-1 training
  • Health and Safety compliance
  • Own personal product knowledge keeping it constantly up to date
  • KPI performance

Leading from the front in all areas of the business

Part-time hours: 12 per week

Job Types: Part-time, Permanent

Salary: £9.50 per hour

Additional pay:

  • Bonus scheme

Benefits:

  • Employee discount

Schedule:

  • Monday to Friday
  • Weekends

How to Apply: Email Jason at 123sesmiltonkeynes@prs-and.com