SHOPS Open 8.30am – 11am (restricted access) / 11am – 6pm (public, essential items only).
RESTAURANTS Temporarily closed
My Centre: MK:

Retail Store Manager


Retail Store Manager
Full Time
OTE - £31,000

Key Responsibilities

  • Be solely responsible for all daily operations across the store
  • Ensure store standards and merchandise to KPI standards at all times
  • Lead and motivate your team to consistently be a brand ambassador and ensure they deliver an excellent customer journey experience through quality conversations, positive attitude, excellent product knowledge and networking skills
  • Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business to filter down to team
  • Consistently drive the store’s sales performance to meet and exceed targets
  • Effectively implement all promotions and marketing activity
  • Analyze management information to understand performance shortfalls and market changes to determine a business plan for improvement
  • Ensure store costs are managed within agreed budget levels and using your commercial eye for detail
  • Effectively deploy management and colleagues’ hours to meet the needs of your store within payroll budget
  • Manage all aspects of stock control from execution in store to loss prevention measures are in place
  • Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Division Manager
  • Manage deliveries and organization of stock room, ensuring team work
  • Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue accurately
  • Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor
  • Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives as advised by your Tenant Handbook & Head Office
  • Maintain a clean and orderly environment in the store and back office/kitchen areas
  • Participating in management meetings by bringing fresh ideas, that are realistic and achievable


Knowledge, Skills & Experience

  • At least 2 year’s demonstrable management experience gained within a premium brand and a passion for developing teams with a sense of responsibility and commitment to excellence
  • Customer focused with a proven high standard of customer service delivery
  • Commercial awareness and reaction and driven to deliver an exceed sales results
  • Be a role model and lead by example and operate with honesty and integrity
  • Shows innovation and initiative and implement new ideas with confidence
  • Demonstrates respect, leadership capabilities and regularly exceeds
  • expectations
  • Be able to be professional at all times, but with an outgoing, friendly and engaging personality
  • Seeks opportunities to be proactive and pre-empt store and team issues
  • Excellent communication skills both written and verbal
  • Good at prioritizing and meeting deadlines
  • Enthusiastic, self-confident, well presented, self-motivated with a ‘’can-do’’ attitude
  • Maintain a smart and presentable appearance
  • Must be able to work and willingness to work flexible hours to meet the needs of the business