SHOPS OPEN UNTIL 8PM
RESTAURANTS OPEN UNTIL 11PM
SHOPS OPEN UNTIL 8PM
RESTAURANTS OPEN UNTIL 11PM
My Centre: MK:

MICHAEL KORS CONCESSION - JOHN LEWIS

John Lewis

MICHAEL KORS CONCESSION - JOHN LEWIS
Full Time

SHOP MANAGER

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

Sales Generation:
• Meet and exceed shop-in-shop sales goals through effective application of Michael Kors’ selling service strategies and techniques
• Demonstrate in-depth knowledge and ownership of the business by tracking daily, weekly, and monthly sales to determine needs of business and set business strategy
• Demonstrate sales leadership by playing an active role on the selling floor
• Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales
• Develop events/incentives that will continue to grow the customer base
• Identify and communicate product and inventory needs in a timely manner                 
Training and Visual Merchandising:
• Implement and maintain all visual merchandising standards as directed in the Visual Merchandising guideline
• Conduct seasonal product knowledge training
• Educate retail partner sales associates on MK service techniques
• Manage and conduct weekly/monthly/seasonal trainings with retail partners’ sales manager, selling specialist and associates
Talent:
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
Customer Service:
• Engage every customer within the shop-in-shop by utilizing Michael Kors’ selling service strategies and techniques
• Drive sales through utilizing  a clientele book and developing a personal client database
• Resolve all client problems and complaints quickly and effectively
• Manage all special events inclusive of collection previews, client events, sale events and dept store events, etc
• Ensure image and grooming standards are professional, reflective of the brand image, and adhered to at all times
Operations:
• Ensure shop-in-shop and stock room maintenance, presentation, and organization issues are addressed in a timely manner
• Work with retail partner to ensure all visual graphics are current
• Work with retail partner to confirm deliveries are properly processed and on the selling floor in a timely manner
• Build and maintain good communication with members of corporate office, regional office and DS