To provide a positive and friendly welcome to visitors to Giovanni's Gelato.
To engage with visitors and assist with the purchase of stock items and complete the transaction, efficiently and quickly and in a friendly manner.
To ensure a high level of presentation and cleanliness within the kiosk
To provide advice and information about what customers can see and enjoy from our showcase cabinet.
To actively promote all offers and up-selling of all items.
To maintain constant vigilance and awareness in order to provide safety and security to the kiosk
Other reasonable duties as required to suit the needs of the business.
Adhere to Giovanni's Gelato Master Protocol
Stock Control and Presentation:
Ensure the excellent presentation of Showcase Cabinet and the whole of the kiosk
Ensure all stock on display is clean, tidied, and full
Check sell-by dates of perishable stock on a daily basis
Ensure that hot products are cooked correctly and that temperature testing is carried out and recorded
All due diligence paper work is recorded accurately and timely
Serve customers in a friendly and efficient manner
Resolve customer enquiries efficiently and politely
Operate tills efficiently and be able to process all forms of payment
Be able to answer general visitor queries
Flexible Staff Cover:
Assist in other areas of the kiosk as required by the assistant manager/line manager
Weekend availability is required for this position.
Carry out scheduled/daily cleaning duties as per the Master Protocol
Health & Safety:
Adhere to the Giovanni's Gelato Health & Safety guidelines
This is a description of your duties and responsibilities at the present time, however, this is not an exhaustive list and other duties may be required in line with the current and future needs of the business.
Personal skills and abilities:
Friendly and personable
Hardworking and committed
Able to offer excellent customer service
Able to work well as part of a team
Numerate and willing to learn
Enthusiastic approach with good communication skills and the willingness to help people where possible in a polite manner.
Driving license (desirable but not essential).
Able to work well under pressure
Flexible approach to working; willingness to stay and help during busier times / periodic evening work.
To be an effective member of a team but also to work on own initiative.
We offer fantastic benefits and incentives including:
Please send your CV to: