SHOPS OPEN UNTIL 8PM
RESTAURANTS OPEN UNTIL 11PM
SHOPS OPEN UNTIL 8PM
RESTAURANTS OPEN UNTIL 11PM
My Centre: MK:

Supervisor

Phase Eight

Supervisor
Part Time
Competitive rate of pay.

Job Purpose

 

To generate sales by delivering outstanding customer service and maintaining exceptional standards, providing a world class shopping experience that means our customer returns again and again. To support the management team to ensure the profitability of the store/concession and drive sales through effective management and communication with the team.

 

Responsible for

 

Sales


  • Actively sell in a professional and friendly manner
  • Achieve sales goals by demonstrating a passion for retail, the product and our brand
  • Confidently introduce our full range of products & services
  • Participates in sales initiatives and ensure team are aware of all opportunities to potentialise sales

 

Service


  • Provide an inviting and welcoming atmosphere for our customers
  • Engage with our customers, to exceed their expectations and build customer loyalty
  • Make the customer experience fun
  • Promote a customer focus within the team
  • Maintain knowledge of competitor sales and activity

 

Product


  • Maintain an in-depth knowledge of our product in order to aid our customers fashion needs
  • To provide accurate and informative product knowledge including the features and benefits of the products available
  • Promote the brand, products and services at all times

 

Operations


  • Ensure sales transactions and all cash handling procedures are processed with care and attention in line with Company policy
  • Adhere to stock control procedures and highlight any areas of improvement to line manager
  • Maintain the health and safety of colleagues, customers and contractors
  • Support the management team in ensuring the team are trained and understand all till and cash handling procedures

Teamwork


  • Work as an effective part of the store and regional sales team
  • Demonstrate flexibility in order to meet store needs
  • Support Style Consultants with learning and development needs 
  • Support all team members in achieving team goals through professional and effective relationships
  • Communicate team goals and objectives in the absence of your line manager

Key behaviours

 

Essential

  • Sales and target driven
  • Customer service focused
  • Passion for fashion
  • Commercial awareness
  • Strong work ethic
  • Effective communicator

Desirable


  • Fashion retail experience
  • Planning and organisation skills
  • Team player
  • Highly motivated